Contact Us
At FanDuel Casino, we are committed to providing you with the best possible experience. If you have any questions or concerns about our services, please don't hesitate to reach out.
Availability and Contact Methods
We understand that everyone's needs are different, so we've made it easy for you to get in touch with us through your preferred channel. Our support team is available from 9 a.m.–8 p.m. ET via live chat on our website or mobile app. If you prefer email, please send an email. We also have a dedicated social media presence for your convenience.
Live Chat Support
For immediate assistance with common issues such as account questions, deposits, or technical troubleshooting, live chat is available during our operating hours. Simply click on the "Support" tab at the bottom right of our website and initiate a conversation with one of our friendly support agents.
Email Support
If your issue requires more in-depth attention or you prefer email communication, please send an email to with detailed information about your query. We will respond as soon as possible during business hours.
Help Centre and FAQ
For self-service support needs, our comprehensive Help Centre is available on the website or mobile app. Here you'll find answers to common questions, guides for setting up account security features, and more. If after reviewing our FAQs you still need assistance, please don't hesitate to contact us via live chat or email.
Verification Support
We understand that verifying your identity may be a concern. Please note that our support team is trained to assist with verification-related issues promptly. For sensitive matters such as account recovery or security threats, please refer to the "Security and Fair Play" section below for specific guidance.
Responsible Gambling Assistance
At FanDuel Casino, we care deeply about your well-being. If you're experiencing any difficulties related to responsible gaming, our trained support agents are here to help. You can reach out through live chat or email, or visit the National Council on Problem Gambling at for additional resources.
Technical Support
For technical issues such as mobile app functionality or platform connectivity problems, please refer to our Help Centre's section on Technical Issues and Troubleshooting Guides. If after attempting these steps you still encounter difficulties, do not hesitate to contact us via live chat or email so we can assist further.
Communication Response Expectations
While our aim is always to respond as quickly as possible, due to the volume of inquiries, response times may vary. Please be patient and know that your message will receive attention in the order it was received.
Account-Security Assistance
Your account security is paramount at FanDuel Casino. If you have any questions or concerns about two-factor authentication (2FA), password reset procedures, or other security-related matters, please visit our Help Centre's dedicated section on Account Security for comprehensive information and assistance.
Preferred Contact Methods
We encourage all customers to use the support channel that best suits their needs: live chat for immediate issues, email for detailed inquiries, or the "Support" tab within the mobile app. For general questions about promotions or gaming services, you can also reach out via social media or visit our Help Centre.
Self-Service Options
We strive to empower your independence with a comprehensive self-service option. Explore our dedicated sections on Verification Support and Account Security for detailed information that will help guide you through any technicalities.
Our goal is always to provide the highest level of support to all customers. If there's anything else we can do to improve your experience, please let us know via live chat or email, and don't hesitate to reach out if you need further assistance.
